Please read our conditions of sale carefully. They are not excessively demanding and are there to ensure safe trading between us. Nothing in these conditions affects your statutory rights. They will be updated as and when issues are raised and best practice identified.
Marlborough Antiques do not offer for sale any item that requires any form of license to possess within New Zealand or license to export from New Zealand. We sell all items for historical interest and the preservation of art and crafts. None of the items offered for sale relate to our political, personal viewpoints or beliefs and are sold as historical artifacts only. Marlborough Antiques reserves the right to decline to trade with or sell any items to prospective clients at their discretion.
1. Business Hours and Visitors.
1:1 Marlborough Antiques are open for business 10:00am to 5:00pm Tuesday to Saturday. Orders can be placed via the website 24/7 (by email) and will be processed as soon as practicable. We offer free local delivery within 25 miles or charge for delivery (to be negotiated with client). We are closed on Sunday and Mondays. We post Worldwide.
1:2 Marlborough Antiques have retail premises and you are welcome to visit us at: Marlborough Antiques: 2/4 London Quay, Picton 7220, Marlborough. New Zealand
1:3 Customers should contact the office direct by either telephone or e-mail to arrange a mutually convenient appointment of travelling some distance..
2. Guarantee.
2:1 We endeavour to describe all items fully and accurately and with the aid of photographs provide a clear view of each item and its condition. We offer a guarantee that if a customer is not satisfied in any way with the item or items received the item or items can be returned for a full, no quibble, refund within 7 days.
2:2 Customers should be aware that changes in their circumstances; indecision or merely ‘changing their mind’ following receipt of goods will not entitle them to a refund.
2:3 Please note that although we make every effort to keep our website up-to-date it is possible that an item offered for sale may have been sold or become unavailable before we have updated the site. In this case we will advise you accordingly and return any payment made and work with you to find an alternative.
2:4 We must be informed by telephone or email that the item is to be returned as soon as possible after it has been received. In the case of New Zealand based customers returns must be made within 7 days of receipt. All other parts of the World within 14 days of receipt of order.
2:5 All payments made, with the exception of postage costs, will be refunded. All items returned must be in the same condition as dispatched, if there is any damage, alteration, disassembly, scientic analysis/ sampling or tampering then Marlborough Antiques reserves the right to decline to refund any payment.
3. Payment Options.
3:1 We accept all major credit and debit cards.
3:2. We also accept credit/ debit card, chip and pin, and contactless payments in person. Goods ordered from the website can be paid for using a credit/ debit card by contacting us during our advertised business hours.
3:3 Cheques, postal orders, NZ $ dollars international money orders, should be made out to Marlborough Antiques.
3:4 Registered Address for correspondence and payments to our antique shop as advertised here.
3:5 Direct bank transfers (preferred payment method), in sterling only, are accepted; please contact us for our business account detials and IBAN/ SWIFT numbers.
3:6 Overseas customers may also make payment by bank transfer or Stripe.
3:7 Unless an order is subject to a previously agreed lay-away plan (Section 5) payment is due immediately. As a general rule no item will be reserved without a 25% deposit.
3:8 New customers please allow 10 days for bank clearance on your remittance before dispatch is affected. Thereafter, returning customers may expect dispatch by return of post.
4. Postage and Shipping - Orders will not be dispatched until full payment has been received.
4:1 When purchasing from the shopping basket on the website the total amount includes all New Zealand mainland shipping charges.
4:2 We reserve the right to surcharge any orders that are of an extreme weight or size.
4:3 Deliveries outside New Zealand will be subject to an additional cost, which will be detailed and agreed at the time of order.
4:4 Marlborough Antiques does not accept any responsibility for un-insured damage, loss in transit or breakages, which occur once goods have been dispatched. We take every care to pack items safely for posting. We always obtain proof of postage and where possible utilise special or recorded delivery in New Zealand. For international orders we send via our approved couriers. Once posted we cannot control delivery however, we can prove that items have been sent. Please ask for additional insurance if you require it.
4:5 Deliveries within New Zealand will be by our approved couriers. Full details and costs will be supplied at the time of ordering.
4:6 Marlborough Antiques will export most goods offered for sale worldwide; however, this is subject to any legal restrictions that may exist in your home country. Purchasers must confirm that the items ordered can legally be imported and possessed in the country to which they are being sent (that is your responsibility and is non-negotiable). The purchaser of any items ordered hereby indemnify Marlborough Antiques from any legal requirement at the point of order and/ or delivery.
4:7 Goods that we believe may cause disruption to the postal service when sent via airmail will be dismantled and sent surface mail. Such items will be accompanied by confirmation that those good are safe.
4:8 Currently deactivated/ obsolete calibre weapons do not require any export licence by the New Zealand authorities.
4:9 A full pack of transit documents will be affixed to the outside of any package containing any order for the benefit of customs agencies.
5. Reserved Goods/ Layaway Plan.
5:1 Subject to a 25% non-returnable deposit, goods may be reserved and paid for on our ‘Layaway’ scheme. This is not a higher purchase agreement and no additional costs are involved.
5:2 As a general rule, on ordering and agreeing to purchase on the ‘Layaway’ plan 25% of the total is required and the balance within 3 months of the deposit being paid. Payment can be made at any time up to and including the 3-month period.
5:3 Orders will be despatched following receipt of the outstanding balance.
5:4 Defaults on payment will result in the return of payments made less the initial deposit. In these circumstances deposits are forfeit; they are not transferrable to other goods or customers.
6. Commission Sales.
6:1 Marlborough Antiques will undertake commission sales. However, we reserve the right to accept or decline goods offered to us on this basis.
6:2 The sale price will be agreed between the vendor and Marlborough Antiques prior to the item being offered for sale.
6:3 The minimum charge for this service is 25% of the sale price of each item or £50, whichever is the greater. This includes all costs, advertising, administrative charges and postage; there are no additional charges.
6:4 Following a sale payment of the remittance will normally follow the ‘return period’ specified in section 2 under our Guarantee.
6:5 Should the vendor request the return of their items prior to sale, following listing and advertising, the minimum fee of £50.00 per item will be payable to Marlborough Antiques to cover the costs of administration and advertising prior to their return.
7. Customers may be charged GST on any item that they purchase from Marlborough Antiques.
8. Copyright.
8:1 All photographs and descriptions on the website are the copyright of Marlborough Antiques and must not be reproduced without prior permission
